Shipping & Returns
RETURNS
If you are dissatisfied with the quality of your non-personalized product, a full refund or exchange will be provided if the items is received within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please return items with receipt and in original packaging.
Several types of goods are exempt from being returned. Any custom items such as Personalized Stationery including, but not limited to, invitations, thank you notes, inserts, envelopes, or any other personalized paper items, Custom China, Custom Logos or Monograms, or Custom Linens are not eligible for a return. If you receive these items and they are damaged or broken, please contact us within 48 hours of receipt at info@sarahdrakedesign.com. A reprint or rerun of the damaged items will be initiated as soon as we receive the damaged items and shipped to you ground at no additional charge.
Additional non-returnable items:
- Gift cards
- Registry purchases
- Sale Items
- Downloadable products, including Custom Crests or Monograms
- Retreats, workshops, or classes (you may transfer your purchase to another person if you are unable to attend)
Exchanges:
To return your product, please mail your product to: 3717 N. Ravenswood Ave. Suite 215, Chicago, IL, 60613, United States.
You will be responsible for paying for your own shipping costs for returning your item unless it is damaged.
Damaged Products:
If you receive items and they are damaged, please contact us within 48 hours of receipt at info@sarahdrakedesign.com. A reprint or rerun of the damaged items will be initiated as soon as we receive the damaged items and shipped to you ground at no additional charge. For damaged returns, please contact us for a return shipment label.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
SHIPPING OVERVIEW
All products are shipped from Chicago, Illinois. We currently ship products to almost any international location.
Typical shipping and handling times for non-personalized orders are as follows:
2-7 days for packages sent via FedEx Ground
1-3 days for packages sent via FedEx Express
Custom or Personalized Products Shipping Times varies:
Paper Products: 2-4 weeks from proof approval
China and Linen: 4-8 weeks from proof approval
Specific production and shipping times are available in product listing.
Shipping and handling times for international orders vary by location. A delay in package delivery due to customs processing may occur depending on your location. As a result, please allow 10-25 days for your package to be delivered. International orders may also be subject to additional duties and taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.
Please allow 2 business days for your order to be packaged and shipped. Orders are shipped on business days only (Monday-Friday). If you place an order on a Friday, Saturday, or Sunday, please note that your order will not ship until the following business day. We will not be responsible for refunding the cost of shipping due to postal service delays.
Address Changes:
If you provided us with an incorrect or incomplete address upon checkout, please notify us ASAP at info@sarahdrakedesign.com. This includes out-of-date addresses on PayPal accounts. If you fail to notify us of an address change prior to the shipment of your order, you will be responsible for any additional shipping costs. Once the original package is returned to us and the additional shipping costs have been received, we will reship your order.
Lost Packages:
All packages are sent with a FedEx Tracking Number. Tracking information is sent to the email account that you provided to us upon checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier or customs office (for international packages). We are not responsible for providing refunds if your tracking information indicates that your package was delivered.
If you are returning an item to us over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
